Damaged cable in Miami affects TT internet

UPDATE:

Damage to a fibre optic cable in Miami, Florida has affected local internet and mobile services.
Customers of Flow and local telecoms provider TSTT have been affected – broadband for Flow customers while TSTT customers experienced internet and mobile service issues.
TSTT issued a statement shortly after 2 pm yesterday, saying mobile, residential and business users of its internet service “will experience slow browsing speed intermittently over the next 12 hours while repairs are under way.”

TSTT assured that every effort was being made by its international partners to restore full service in the shortest possible time.
The company also said it would provide updates as the status of the repairs progress.
Newsday understands the damaged cable is not owned by TSTT but the company does own capacity on it.
“The cable was cut, damaged by some work in progress but we have no further information on what caused it,” a reliable source told Newsday.

The source also said, “The problem would likely be more pronounced for customers browsing an internationally-hosted site than if browsing a locally hosted one.”

Flow issued a statement shortly after 2 pm as well. It made no mention of the cause, saying only that it was “working to resolve the issue currently affecting our broadband customers.”
Newsday understands the cable’s owners were prompt in notifying local telecoms providers, saying repairs were expected to be completed by midnight.

ORIGINAL STORY:

Damage to a fibre optic cable in Miami, Florida has affected local internet and mobile services.

Customers of Flow and local telecoms provider TSTT have been affected – broadband for Flow customers while TSTT customers experienced internet and mobile service issues.

TSTT issued a statement shortly after 2 pm today, saying mobile, residential and business users of its internet service “will experience slow browsing speed intermittently over the next 12 hours while repairs are underway.”  TSTT said every effort was being made by its international partners to restore full service in the shortest possible time.

The company also said it would provide updates as the status of the repairs progress. Newsday understands the damaged cable is not owned by TSTT but the company does own capacity on it.

“The cable was cut, damaged by some work in progress but we have no further information on what caused it,” a reliable source told Newsday. The source also said, “The problem would likely be more pronounced for customers browsing an internationally-hosted site than if browsing a locally hosted one.”

Flow issued a statement shortly after 2 pm as well. It made no mention of the cause, saying only that it was “working to resolve the issue currently affecting our broadband customers.”

Newsday understands the cable’s owners were prompt in notifying local telecoms providers, saying repairs were expected to be completed by midnight.