Awful customer service, manners

THE EDITOR: I am seeking to communicate with the customer service people at DigicelPlay because its “helpdesk” and repair technicians seem unable to indulge in a common-sense conversation with the public.

I called on January 8 and informed the customer service rep that there was a dropped line opposite my residence (Hislop Street, San Juan), that I had no disruption in service but I was making a public service call because it was causing a traffic disruption and may lead to customers losing service. The rep kept asking me for my contact and account numbers. I said, “Why do you want that info? I have no lost service.” The call was ended at that point.

By last Friday, four more lines started drooping, this time right across my driveway. I called again on Monday, stressing again that I has no loss in service.

On Tuesday a service truck responded to the second dropped line and parked in the middle of my driveway. The driver and technicians refused to move aside and ignored any attempt by me to engage in dialogue about the dropped lines.

They opened my garbage bin and stuffed the discarded lines in it but left one low line across my driveway. It is your cable, DigicelPlay, not mine.

This is awful customer service and manners.

BRIAN PATINO, San Juan