Water woes a nightmare

THE EDITOR: I am writing as a concerned citizen of this country. My issue is with WASA, yes, I am certain I am not alone. I would like the minister to inform the public, why are we getting less water but our bills are not reflecting the same. Before the pandemic, our area was one of the fortunate ones to have a daily supply of water. Strange enough the water woes started during the pandemic, as if there was a direct co-relation our water supply began social distancing from our pipes.

Just think about this if you don’t get water, you still have to pay your bill and lodge a query in the system for them to investigate. Now if you report the lack of supply is that not enough evidence to confirm you did not receive a service?

Water woes have become a nightmare, even on days you “have water” the pressure is too low to reach your ground level pipes, so very little can be done, it’s never-ending frustration. WASA it is public knowledge that communities expanded over the years, why hasn’t your infrastructure done the same?

I understand we are not a metered country but I believe you have a reliable customer service reporting process, which you can see those frequently without service and at least manually pro-rate our bills until a better system comes along. It’s unfair to get water for nine days out of 30, a month and still have to pay for 30 days. Are we really qualified to call ourselves a developing country?

KATE KANE

via e-mail