(Updated): Bmobile network crashes: No mobile, internet services

TSTT's network crash on Wednesday morning has reportedly affected services at several state institutions.

Operations at the Licensing Division, Caribbean Airlines (CAL) and the National Insurance Board of Trinidad and Tobago (NIBTT) have been affected by the outage.

In a release, the Ministry of Works and Transport said services at all licensing locations were disrupted.

"With a sense of urgency, the Internet Service Provider has assured that this matter is currently being addressed and will seek to provide connectivity in the shortest possible timeframe. As such, members of the public are advised that a range of services are currently unavailable."

CAL posted on its Facebook account, "Due to a major outage experienced by our telecoms providers, the following Caribbean Airlines phone lines are having technical difficulties: 868-625-7200, 868-660-7200, 868-624-3687, 800-744-2225.

"All customers can reach us via the mobile app. Customers using the Digicel network may call 868-299-0186."

NIB said its telephone services were also affected and it was monitoring its data connectivity for issues. Affected customers can contact the NIB by sending an e-mail to customercare@nibtt.net

There were also multiple reports on social media of issues with banking services.

In a post on Facebook, First Citizens said its 62-FIRST number was down and advised customers to use its online banking, ATMs or send emails to channelsupport@firstcitizenstt.com

In a brief statement earlier in the day, TSTT said it was aware of an issue affecting its mobile voice, mobile data and other services.

On its bmobile Facebook account, the company said, "Our engineers have been mobilised and are working to resolve the issue in the shortest time possible.

"We sincerely apologise for the inconvenience and assure that all hands are on deck to restore impacted services."

The company promised to provide further updates as the repairs progress.

There was also a statement from TSTT's subsidiary, internet service provider Amplia.

"Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion. Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved," the company wrote on social media.

Editor's note: This story was originally published with the title Bmobile network crashes: No mobile, internet services, and has been adjusted to include additional details. See original story below:

BMOBILE's network crashed on Wednesday morning.

In a brief statement, TSTT said it was aware of an issue affecting its mobile voice, mobile data and other services.

"Our engineers have been mobilised and are working to resolve the issue in the shortest time possible," the company said.

"We sincerely apologise for the inconvenience and assure that all hands are on deck to restore impacted services."

The company promised to provide further updates as the repairs progress.

Multiple people took to social media on Wednesday morning to complain that they were unable to access the internet and make calls on the network.

This is a developing story and it will be updated as more information becomes available.