Eight weeks and still no phone repair

THE EDITOR: To have gotten a telephone in 1976, as I did, was considered quite an achievement as there was a freeze on phones at that time.

Today, to get it repaired is an ever greater achievement. Imagine after eight weeks and lofty promises, one cannot get a landline repaired. Despite several calls to the appropriate number and a series of questions from the department, my phone is still out of service.

Each time one calls it is that they need the address, name, and direction and they pledge that the phone will be repaired in two to five days.

Maybe TSTT does not care about the need for a phone in the home for security reasons.

Efforts at getting action are frustrated by different clerks answering and even the supervisor, all giving you the runaround.

The newest strategy seems to be that they need to send an e-mail to another department and that, of course, means waiting for another up to seven working days.

As citizens we ought not to accept this level of incompetence. TSTT has become a model of deceit and inefficiency and should be made to accounts for same.

LENNOX SIRJUESINGH via e-mail