THE Consumer Affairs Division (CAD) of the Ministry of Trade and Industry is urging the public to be careful when buying event tickets. Consumers are being warned to avoid buying tickets through illegitimate sources and instead buy from authorised vendors only.
When buying tickets consumers are advised to ensure the vendor provides contact information including a physical location, phone number and where possible an e-mail address, the division said in a media release.
It said if the function is over-subscribed or any other issues arise with the purchase, the consumer is entitled to redress. The ministry warned that people buying tickets from illegitimate sources do so at their own risk and forfeit the opportunity for redress if there are any concerns.
Consumers are also reminded to keep all ticket stubs as this may be used as a proof of purchase when making a complaint.
The division said it remains committed to ensuring the protection and empowerment of all consumers. People who want to make a complaint or enquiry can contact the division via the toll-free hotline at 800- 4CPS (4277), e-mail the CAD at email@example.com, send a private message through the CAD’s Facebook platform: Consumer Affairs Division T&T or visit any one of the five offices at:
Port of Spain head office– Level 19 Nicholas Towers, 63-65 Independence Square
Monday, Friday 8 am-4 pm
Arima – Pennywise Building, Second Floor, 10-10A Devenish Street, Arima; every Monday, 9 am-3 pm
San Fernando – 3 Leotaud Street, San Fernando; every Tuesday and Thursday, 8.30 am-3.15 pm
Penal– 218A SS Erin Road, Debe; Monday, 9 am-2 pm
Point Fortin–29 Canaan Road, Point Fortin; Wednesday, 9 am-2 pm