Taxicab society receives customer service charter
UPDATE:
ST Christopher’s Taxicab Cooperative Society Ltd has been given a Customer Service Charter by the Tourism Ministry, but this came as no surprise to president of the organisation Winston Mahabir who said the charter is in recognition of the service they are known for.
“We are not a regular service, we are ambassadors and we have no qualms in letting the public know that that’s what we are, and this would send the message out there,” Mahabir said during the unveiling of the customer service charter at the Hyatt Regency, Port of Spain.
He said the charter was offered to the organisation by the ministry, and was eager to “utilise it for everything that it was worth.”
Mahabir said the organisation was contracted to three of the main hotels on the island - Hyatt Regency, Trinidad Hilton and the Radisson - however their services are not limited to these hotels.
“All the hotels in and around Port of Spain utilise our services. Even the local public utilise our service whenever their needs arise. Although we are centred around the tourism sector, we are not restricted to that. We offer our services to anybody who needs our services,” Mahabir said.
However, Mahabir said more needed to be done encourage tourists to TT as there was a lull in business at this time.
“This is what we know as the July-August vacation when a lot of people utilise that opportunity for vacationing. We have a lot here to offer in Trinidad, it is an ideal spot for that. We have beautiful beaches, historical sites and of course highly trained tour guides like myself,” Mahabir said as he promoted his organisation.
The organisation had participated in a three-day capacity-building workshop titled “Maximising the Visitors’ Experience”, which was an initiative under the Caribbean Small Tourism Enterprise.
Stakeholders relations manager at the Tourism Ministry Belinda Charles said St Christopher’s was not the only taxi cab company that would benefit from this charter, but they just happened to be the first.
ORIGINAL STORY:
St Christopher's Taxicab Co-operative Society Limited has been given a customer service charter by the Tourism Ministry, but it came as no surprise to president of the organisation Winston Mahabir.
He said it was recognition of the service for which they are known, and said it also sent a signal of where the organisation is heading.
"We are not are regular service, we are ambassadors and we have no qualms in letting the public know that that's what we are, and this would send the message out there," Mahabir told Newsday.
He said the charter was offered to the organisation by the ministry, and was eager to "utilise it for everything that it was worth."
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