Partial communication restored in Dominica

Cable and Wireless Communications today announced that it has begun the successful restoration of mobile services to Dominica.

The company is also extending its free credit to help mobile customers communicate with family and friends.

The island’s infrastructure, including its communications networks, suffered significant impact from Category 5 Hurricane Maria, which made landfall in Dominica on Monday night.

Following the passage of Maria, there was little or no news coming from Dominica to allay the fears of families and friends overseas.

The partial restoration of its mobile network means for the first time that many concerned families and friends will be able to check on their loved ones in Dominica.

John Reid, C&W’s Chief Executive Officer said, “I’m hugely proud of our employees who have worked night and day to begin to bring our mobile network back online.”

While the situation on the ground in Dominica was grave, he said, “the passion of our employees to restore our mobile services enabling critical communications, as well as helping the broader relief efforts, has been truly inspiring.”

A release from the telecommunications provider said that customers with access to internet are asked to monitor social media and to listen to local radio stations that are currently on air for important updates on the progress of restoration efforts in the various communities and additional services that Flow will be able to provide once its store re-opens.

The company’s restoration efforts follow on the heels of its establishment of an engineering hub in Antigua designed to accelerate the restoration of impacted networks from this year’s highly active hurricane season.

It has also launched its C&W Charitable Foundation with an initial donation of US$500,000 to help with the Hurricane relief efforts across the region and a Regional Text-to- Donate Campaign to raise additional funds.