THE EDITOR: Good things have to be celebrated and not taken for granted these days.
My wife and I and two daughters went to the Immigration Office on Frederick Street on November 16 to apply for renewal of passports. I parked at about 7 am and drove out of the car park at 7.50 am, mission fully accomplished, all four of us having been attended to.
The office seemed to have opened at exactly 7 am. The staff were all courteous and efficient: people who did not have proper photos were advised where to go and get them; those who did not have proper photocopies of documents were also advised where to go; those who needed assistance in filling out the forms were given that assistance. First World service to go.
SAMUEL LOCHAN via e-mail