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Saturday 24 February 2018

CAL waives fees for hurricane-related change of travel dates

Undated photo of a Caribbean Airlines Limited (CAL) plane.

Hurricanes Irma and Jose have affected people's travel plans across the region significantly. Recognising this, Caribbean Airlines Limited (CAL) is waiving change fees for customers with confirmed tickets for travel during the period September 5 to October 31, 2017.

In announcing the news; which affected travellers surely welcomed, CAL said extended its "deepest concern and empathy to those affected by the hurricanes in the region, which are impacting our operation, causing several flights to be cancelled."

Hence CAL's decision "to minimise inconvenience" by allowing persons whose travel plans are impacted by the hurricanes to rebook without change fees, subject to the four conditions.

"Waiver of all fees for tickets rebooked in the same cabin, for travel up to October 31, 2017; It is mandatory that customers contact CAL before the scheduled date of travel; Full refund of fare paid, for travel up to October 31, 2017. The refund must be requested by September 30, 2017; and All changes must be made through CAL Call Centres or at CAL Ticket Offices," the airline stated.

It is important to note that these waivers are only applicable to travel to or from specific airports. Namely: the Miami, Orlando and Fort Lauderdale international airports in Florida; the VC Bird International Airport in Antigua, the Princess Juliana International Airport in St. Maarten; and the Lynden Pindling International Airport in Nassau, Bahamas.


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